Straight answers to the questions buyers ask most

Ordering custom apparel involves a lot of decisions, from minimums and artwork to samples and shipping. Below you will find our answers to the questions we hear most often, grouped by topic. If yours is not here, your account manager will gladly answer it.

Ordering

What is the minimum order quantity?

Most styles start at 50 pieces per design. Print-on-demand starts at one piece. Some complex products, such as insulated jackets, may carry higher minimums. Your quote will state the exact minimum for each style before you commit.

Can I mix sizes and colours in one order?

Yes. Sizes can be split freely within an order. Colours can be mixed too, though minimums usually apply per colour and per design, so splitting a small order across many colours may raise the cost per piece.

Do you offer print-on-demand?

Yes. Print-on-demand starts at a single piece and suits brands testing designs or selling small volumes. Garment choice is a little narrower than bulk, and your account manager will explain which blanks and decoration methods are available.

Can you make a style that is not on your website?

Often, yes. Send a reference garment, sketch or tech pack and we will advise on feasibility, fabric and cost. Our private label service is designed for custom patterns and developed styles, and we will tell you plainly if something is impractical.

Design

Do you provide mockups?

Yes, free of charge. We prepare a digital mockup from your artwork or brief and revise it until you are happy. Mockups show placement and scale, and they are not a substitute for a physical sample.

What artwork formats do you accept?

Vector files such as AI, EPS, SVG or print-ready PDF are best. High-resolution PNG files work for many print methods. If you only have a low-resolution image, our designers can often recreate it as clean vector artwork.

Which decoration method should I choose?

It depends on your artwork, fabric and quantity. Screen printing suits larger runs with limited colours, DTF suits detailed multi-colour designs, and embroidery suits logos on caps and heavier fabrics. We recommend the best fit when we quote.

Can I add custom labels and hang tags?

Yes. We offer woven and printed neck labels, care labels, hang tags and branded packaging. Share your label artwork and preferred placement, and we will confirm options and minimums for your order.

Samples

Do I need to approve a sample first?

For first orders, we recommend it strongly. A physical sample lets you check fabric, fit, colour and decoration before bulk begins. Repeat orders of approved styles can often skip this step.

How long does sampling take?

Timing depends on complexity. A simple decorated blank is faster than a developed style with custom pattern work. Your account manager will give you a sample timeline with your quote, and revisions are handled as quickly as possible.

Are samples free?

Mockups are free. Sample charges, where they apply, are stated in your quote before we start, so there are no surprises. Your account manager can explain how sample costs are handled for your project.

Production

How long does bulk production take?

Bulk orders typically take 10 to 15 working days after you approve the sample. Shipping is additional. If you have a fixed event date, tell us at the start and we will plan the schedule backwards from it.

Do you decorate in-house?

Yes. Screen printing, puff print, DTF, embroidery, patchwork, rhinestones, sublimation, tackle twill, labels and patches are carried out by our own team, which keeps quality and timelines under our control.

What if my order is delayed?

We tell you as soon as a delay becomes likely and offer options, such as partial shipment or a faster freight method. Our target is 100% on-time dispatch, and we plan production to protect it.

Shipping

Do you ship worldwide?

Yes. We ship to brands, clubs and warehouses worldwide with tracked delivery. Your quote states the method and estimated transit time. Import duties and taxes depend on your country and are payable by the buyer.

Can you pack for retail or direct distribution?

Yes. We can fold, bag and label garments by size or style, and carton them for retail shelves or for distribution to team members. Tell us your packing requirement when you send the inquiry.

Support

How do I check the status of my order?

Use our Order Status page. Enter your order number and email in the form, and your account manager will send an update within one business day. You can also contact them directly at any time.

What if there is a problem with my garments?

Photograph the issue and contact your account manager promptly with your order details. We compare the garments with the approved sample and production records, then agree a fair remedy where the fault is ours.

Need an answer for your project?

Send your question or your full brief to your account manager. We reply with specifics for your styles, quantities and deadline, usually within one business day.