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Get an update on your order
Want to know where your order stands? Enter your order number and email address in the form on this page. Your account manager will review your order and send you a status update within one business day.
Where is my order?
Enter the order number from your confirmation email and the email address used to place it. Your account manager will reply with the current production stage, dispatch date and tracking details.
When you click send, WhatsApp opens with your details pre-filled so you can send them straight to our team.
How to request an update
Fill in the form with your order number and the email address you used when placing the order. Your account manager will check production, inspection and shipping records and reply to that email within one business day.
Your order number is on your quote and your confirmation message. If you cannot find it, tell us the product, date and your name, and we will locate it.
What your update will include
Updates are written in plain language. Depending on the stage of your order, you can expect to hear about:
- Current stage: sampling, cutting, sewing, decoration, inspection or packing
- Expected dispatch date and any change from the original plan
- Tracking details once the order has shipped
- Anything we need from you, such as approvals or delivery information
Need something urgent?
If your deadline is close, mention it in the form and your account manager will prioritize your request. For quality problems, please use your account manager’s email with photos so we can start investigating right away.
Planning your next order?
Send us your next brief while this one is in progress. Your account manager can line up production so reorders move faster.